Compliments, Complaints & Feedback

We are always seeking to improve the quality of education we provide for the children with SEN and are keen to hear from parents about their child’s experience.


Compliments are always greatly appreciated and can be passed on either directly to staff, the SENCO or the Head Teacher. These positive comments may also be published on our website.


We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.


Any complaints will be dealt with as quickly and efficiently as possible.

  • In the first instance parents should speak to the class teacher
  • Make an appointment with the school SENCO/HT
  • To make a formal complaint please follow the procedure in the Complaints Policy which can be found in our School Policies section.

Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.


If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.